A transfer is a private or shared service that takes you from the airport or hotel to the destination you want. Valente Tours & Transfers is available to collect you at a location of your choice. It doesn’t need to be an airport or hotel. 

We also offer a private transfer service for those who want more comfort and privacy. Because unlike a normal transfer service, this service guarantees the passenger more exclusivity. 

This is especially interesting for clients that want more privacy and an exclusive driver. 

A transfer service includes the following: one or more vehicles and one or more drivers with one or more destinations agreed upon the reservation request

If you want a more exclusive service, we also provide  hourly transfer services where a vehicle with driver is provided for a specified number of hours.

This service places both vehicle and driver at your entire disposal. You can adhere to this service, for example, during business trips, when you need to travel constantly between meetings, for sightseeing with a guide or simply to travel by car following your own route.

Our vehicles have up to a maximum of 12 seats, the most requested being our standard vehicle that has up to 4 seats.

The free waiting time at the airport is 60 minutes.

If the delay is more than an hour, contact us by phone (see the contact numbers on our website) or write to p.c.valente@hotmail.com using the same email you’ve used for the reservation. You can also contact us via Whatsapp at (+351) 926944735. 

First, try to contact him. The contact details of the drivers are indicated in the booking confirmation email.

If you are unable to contact the driver by phone, please report the situation to the support team via email p.c.valente@hotmail.com or calling (+351) 926944735.

We will try to find another driver, or we will refund your money. If you ask for a refund, the refund usually takes between 5 and 7 working days.

The payment process can be done in two ways:

Right after the reservation request and as soon as we send you the payment details via email, or later with a debit or credit card as soon as you meet with the Valente Tours & Transfers driver.

At times of the year when the number of reservations is higher, we ask that you pay in advance for your reservation as a guarantee of your service.

We offer several payment methods for our dear customers, including Debit / Credit Card, Paypal, MBWay, ATM and Bank Transfer using IBAN.

If you want a refund please send us an email to p.c.valente@hotmail.com or call (+351) 926944735 – preferably 48 hours before the transfer takes place. 

Once the refund has been agreed upon, we transfer the full amount to your bank account. The refund takes between 5 and 7 working days.